Front Desk Agent
On-siteSafety Harbor, Florida, United States
Job Summary
Greet and assist every guest upon arrival and departure, checking them in and out efficiently using approved computer systems. Respond promptly to inquiries, requests, and complaints while directing callers to the proper departments. Maintain cash banks, complete nightly paperwork, and process reservations, appointments, and transportation arrangements. Answer all incoming calls, route faxes, and assist guests with special needs, business center services, and safety deposit boxes. Direct guests to daily event schedules, resort services, and local attractions while keeping all logs current. Report safety concerns to managers and attend required meetings. Work flexible shifts including nights, weekends, and holidays in a fast-paced environment.
Required Qualifications
- Previous hotel experience
- Strong guest service skills
- Ability to read, write and communicate in the English language
- Ability to lift and carry a minimum of 15 lbs
- Ability to stand on feet for long periods
- Ability to work in and with groups of different cultures and backgrounds
- Ability to work with multiple computer systems for long periods
- Team player
- Ability to walk, run, bend, stoop, reach and stand
- Ability to work in a fast-paced environment
- Ability to remain calm and guest services orientated during heavy check-in and checkout periods
- Ability to walk length of resort continuously throughout the scheduled daily shift
- Ability to work on a computer for long periods of time
- Must be able to work a flexible schedule, nights, weekends and holidays
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