Front Desk Agent Nocturno
On-siteMexico City, Mexico City, Mexico
Mexico City, Mexico City, MexicoOn-siteFull TimeHospitalityEnterprise
Full TimeEnterpriseHospitality
Job Summary
Conduct check-ins, check-outs, and handle guest requests with a 20-minute response time for accidents or thefts. Register arrivals, process modifications, manage VIPs and groups, and ensure all transactions comply with credit policies and currency standards. Maintain guest privacy, log incidents in Nuvola, and escalate feedback to the shift manager. Keep work areas clean, manage Opera Cloud profiles, and apply upselling techniques to maximize rates. Work the nocturno shift, weekends, and holidays while adhering to operational standards and confidentiality protocols.
Required Qualifications
- Licenciatura en Turismo, Hospitalidad o carrera afín
- Mínimo 2 año de experiencia en la Recepción o Front Office, preferentemente en hoteles de lujo o estilo lifestyle
- Inglés avanzado y fluido, tanto hablado como escrito (indispensable)
- Dominio de Opera Cloud
- Disponibilidad para trabajar en turno nocturno, fines de semana y días festivos
- Excelentes habilidades de comunicación, organización y servicio al huésped
- Capacidad para trabajar de forma autónoma, resolver problemas y tomar decisiones durante el turno nocturno
Desired Qualifications
- Conocimiento de procesos de check-in, check-out, auditoría nocturna y manejo de efectivo es deseable
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