Front Desk Agent / Night Auditor

Welcome guests with warmth and professionalism; handle check-in/check-out procedures with efficiency and care. Address guest concerns, special requests, and last-minute changes by coordinating effectively with all departments. Prepare registration cards, waivers, welcome notes, and guest materials; conduct property tours and final accommodation inspections. Use the Property Management System (PMS) to manage reservations, guest folios, and accurate postings. Review guest folios prior to departure, process adjustments and allowances, and ensure accurate final billing. Complete nightly audit procedures, including reconciliation of daily transactions and system postings. Run and distribute daily reports for leadership, housekeeping, and other departments. Investigate and resolve discrepancies in billing or postings. Monitor property security overnight, manage late check-ins, and respond to any guest needs or emergencies. Ensure smooth transition between night and morning operations. Set up morning coffee and pastry bar. Foster a positive team environment by communicating clearly and respectfully with coworkers and other departments. Support daily communication meetings; actively contribute to operational consistency and service excellence.