Hiexpress Lansing logo
Hiexpress Lansing1 month ago

Front Desk Agent Night Auditor

$31,200–$39,520 year

On-site · Lansing, Illinois, United States

Type
Full Time
Level
Entry Level
Education
High School Or Equivalent
Company size
Enterprise

Job Summary

Front Desk Agent Night Auditor role handling nightly front desk accounting and hotel financial reporting. Responsibilities include checking front office records for accuracy, tracking room revenue and occupancy, posting room charges and taxes, verifying postings and balances, preparing daily operational summaries and reports for management, and performing Front Desk Agent duties. Requires guest registration, room assignments, reservations (same-day and future), knowledge of room types and rates, handling guest requests and complaints professionally, maintaining privacy and security of guest information, and supporting smooth communications across departments. Familiarity with Choice Advantage (PMS) and ability to process payments, as well as learning safety and emergency procedures. Flexible schedule including weekends, holidays, and overnight shifts. Strong interpersonal skills, professional demeanor, and the ability to learn front office operations and local area knowledge are essential.

Required Qualifications

  • High school diploma or equivalent
  • Previous hotel-related experience preferred or equivalent customer service experience
  • Excellent interpersonal skills and a warm demeanor
  • Ability to communicate with public, hotel staff, and management in a professional manner
  • Knowledge of surrounding areas and local events
  • Ability to understand and adhere to proper payment methods
  • Able to properly secure guest information
  • Ability to learn safety, emergency, and accident prevention policies and procedures
  • Skilled in the use of front office equipment
  • Knowledge of proper telephone etiquette
  • Ability to work a flexible schedule, including weekend, holidays, and overnight
  • Experience with HOTEL KEY is a plus
Sorce

Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.

Hiring someone like this?

Get your role in front of qualified candidates on Sorce.

Get started

$31k – $40k / yr

Front Desk Agent Night Auditor · Hiexpress Lansing

Apply on Sorce