Front Desk Agent

As Front Desk Agent, you welcome guests and set the tone for their stay. Responsibilities include checking guests in and out, handling cash or credit transactions, routing calls, taking messages, assisting with luggage, providing directions and local recommendations, and delivering a warm, high-quality hospitality experience. You will use front office software, maintain accuracy in transactions, and uphold safety and security policies. Strong verbal and written English communication skills and a customer-service mindset are essential, along with the ability to stand for extended periods and occasionally lift up to 50 pounds.