Front Desk Agent | Neenah DoubleTree
On-siteNeenah, Wisconsin, United States
Neenah, Wisconsin, United StatesOn-siteFull TimeServicesMedium
Full TimeMediumServices
Job Summary
Process check-ins and check-outs for hotel guests while handling payments and resolving room status discrepancies with Housekeeping. Address guest complaints to ensure satisfaction and provide information and services in a friendly, professional manner. Generate and distribute daily reports to designated departments. Work a flexible schedule including weekends, holidays, and varied shifts. Bilingual English/Spanish is a plus. Join Shaner Hotel Group for competitive pay, incentives, and benefits including 401(k) and travel perks.
Required Qualifications
- High school graduate or equivalent
- Minimum one year customer service experience
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding
Desired Qualifications
- previous hotel experience
- Computer experience
- Bilingual English/Spanish
- Knowledge of local activities and attractions appropriate for clientele
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