Front Desk Agent
$33,280–$35,360 year
On-site · Linthicum, Maryland, United States
Job Summary
Front Desk Agent at Homewood Suites BWI focused on delivering a welcoming guest arrival and departure experience. Responsibilities include greeting guests, using guest names, ensuring guest satisfaction, supporting event and hotel operations, maintaining hospitality standards, handling check-in/check-out efficiently, staying knowledgeable about room rates and promotions, managing mail as required, and upholding cleanliness and organization across front- and back-of-house areas. Emphasizes a positive attitude, ability to follow guidelines, effective listening and conflict resolution, strong communication, and the ability to work under varying schedules while meeting performance metrics for guest satisfaction and cleanliness. Requires 18+ years old, English proficiency, and comfortable with desk-based tasks and hotel procedures. The employer notes weekly pay, hotel discounts, PTO, retirement options, referral bonuses, career advancement, and health benefits after 30 days for full-time team members.
Required Qualifications
- Experience in a hospitality, service, consumer-facing franchise or related field preferred
- Can-Do Attitude: Must have a positive attitude and willingness to learn
- Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures
- Handle Pace and Pressure: Must work well in stressful, high-pressure situations
- Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests
- Communication Skills: Must be able to convey information and ideas clearly
- Hospitality and Guest Service: Must have a desire to serve all guests
- Age Requirement: Must be 18 years of age or older to perform this job
- Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel
- Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor
- Breaks: Clock in/out for breaks at the designated time on your schedule
- Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift
- Physical Working Demands & Working Environment: The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job...
- Language + Reasoning Skills: Read, write, understand and communicate with others effectively using the English language
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