Front Desk Agent
On-siteAustin, Texas, United States
Job Summary
Greet guests upon arrival and throughout their stay with a smile, using their names to ensure they feel welcomed. Handle check-in and check-out efficiently, contacting guests post-arrival to confirm room satisfaction. Maintain spotless workspaces and guest rooms by pitching in as needed, while completing all operational checklists to 100% accuracy. Manage incoming mail, answer calls with approved greetings, and resolve guest concerns with a can-do attitude. Work a varied schedule including evenings, nights, weekends, and holidays. MCR, the third-largest hotel owner-operator in the U.S., offers weekly pay, PTO, and health insurance after 30 days.
Required Qualifications
- Experience in a hospitality, service, consumer-facing franchise or related field preferred
- Can-Do Attitude: Must have a positive attitude and willingness to learn
- Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures
- Handle Pace and Pressure: Must work well in stressful, high-pressure situations
- Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests
- Communication Skills: Must be able to convey information and ideas clearly
- Hospitality and Guest Service: Must have a desire to serve all guests
- Age Requirement: Must be 18 years of age or older to perform this job
- Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel
- Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock
- Breaks: Clock in/out for breaks at the designated time on your schedule
- Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift
- Stand or remain in a stationary position for long periods of time (3-4 hours at a time)
- Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls
- Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms
- Inspect and visually observe details at close range (within a few feet) and from long range
- Occasionally required to lift packages or general office equipment
- Read, write, understand and communicate with others effectively using the English language
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