Front Desk Agent
$31,200–$41,600 year
On-siteAustin, Texas, United States
Job Summary
Greet guests upon arrival and throughout their stay with a smile, using their names to ensure a welcoming experience. Handle check-ins and check-outs efficiently, contacting guests post-arrival to confirm room satisfaction. Manage incoming mail per shift checklists and maintain sparkling cleanliness in both front and back-of-house areas. Resolve guest concerns and handle challenging situations with hospitality and urgency while adhering to all operational guidelines. Work a varied schedule including evenings, nights, weekends, and holidays. MCR is the third-largest hotel owner-operator in the U.S., managing over 22,000 guestrooms across 37 states.
Required Qualifications
- Experience in a hospitality, service, consumer-facing franchise or related field preferred
- Must have a positive attitude and willingness to learn
- Must be able to understand and follow established guidelines and procedures
- Must work well in stressful, high-pressure situations
- Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests
- Must be able to convey information and ideas clearly
- Must have a desire to serve all guests
- Must be 18 years of age or older to perform this job
- Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel
- Must be able to stand or remain in a stationary position for long periods of time (3-4 hours at a time)
- Must be able to type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls
- Must be able to bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms
- Must be able to inspect and visually observe details at close range (within a few feet) and from long range
- Must be able to occasionally lift packages or general office equipment
- Must be able to read, write, understand and communicate with others effectively using the English language
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