Front Desk Agent - Limelight Boulder
$41,600–$49,920 year
On-siteBoulder, Colorado, United States
Boulder, Colorado, United StatesOn-siteFull Time$41,600–$49,920 yearMid LevelLarge
Full TimeMid LevelLarge
Job Summary
Welcome guests upon arrival, assign rooms, and provide summaries of hotel amenities. Coordinate daily needs with housekeeping, maintenance, and guest services to fulfill requests, while accepting reservations, changes, and cancellations. Collect payments for departing guests, maintain cash banks, and settle daily transactions. Recommend local restaurants and activities based on guest interests. Comply with hotel policies, assist in emergency procedures, and complete delegated tasks as staff and business levels demand.
Required Qualifications
- Ability to stand, walk or be on your feet for extended periods, kneeling and bending may be required
- Regularly work indoors with no adverse conditions
- Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)
Desired Qualifications
- High School Diploma or high school equivalent preferred
- 1 year of customer or guest experience preferred
- Previous front desk experience preferred
- Basis knowledge of local town activities and events in the area
- Basic industry terminology
- Knowledge of company policies and procedures
- Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly
- Active listening and interpersonal skills to personalize the guest experience
- Ability to act professional in a fast-paced environment
- Strong attention to detail
- Ability to work independently with minimal supervision
- Ability to work effectively in team settings, contributing positively to group dynamics
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