Front Desk Agent l Holiday Inn | Wilsonville, OR
On-site · Wilsonville, Oregon, United States
Job Summary
The Front Desk Agent is responsible for balancing rooms and inventory, posting and balancing charges, and managing system resets. Responsibilities include completing guest registrations, handling payments, addressing guest inquiries, resolving complaints, and ensuring lobby cleanliness. The role requires effective communication skills, a professional demeanor, and the ability to work well under pressure. Candidates must be adaptable, willing to assist coworkers, and able to perform physical tasks for extended periods.
Required Qualifications
- Ability to communicate in English
- Self-starting personality
- Maintain a professional appearance and manner
- Skill in using a calculator for calculations
- Ability to deal with internal and external customers
- Ability to stand and move throughout the front office
- Ability to access and accurately input information using a computer system
- Ability to observe and detect emergency situations
- Ability to establish and maintain effective relationships
- Ability to lift up to 15 lbs occasionally
- Ability to perform various physical tasks including standing, sitting, walking, and bending
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