Front Desk Agent

Process check-ins and check-outs, issue room keys, and resolve guest issues while adhering to Kolter Hospitality and Hyatt Place standards. Coordinate guest requests, inform guests of hotel services and amenities, and welcome them by name. Prepare, set up, stock, clean, and serve beverages and food products according to recipe standards. Set up and break down meeting spaces, prepare food for events, and execute cashiering tasks including bill settlement and charge adjustments. Follow rate structures and sell/upsell strategies, while responding to fire alarms, medical emergencies, and security threats. Report items needing repair and report to work on time, adhering to safety procedures and uniform requirements. Work most weekends and holidays; no prior experience required, with customer service in hospitality as a plus.