Front Desk Agent | Inn at Bellefield
On-siteHyde Park, New York, United States
Hyde Park, New York, United StatesOn-siteFull TimeServicesMedium
Full TimeMediumServices
Job Summary
Process check-ins and check-outs for hotel guests courteously and efficiently while handling payments, cash, and credit transactions according to established policies. Resolve room status discrepancies with Housekeeping and generate daily reports for designated departments. Address guest complaints to ensure satisfaction and provide information and services to any guest or visitor in a friendly, professional manner. Work a flexible schedule including weekends, holidays, and varied shifts. Bilingual English/Spanish is a plus.
Required Qualifications
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
- High school graduate or equivalent.
- Minimum one year customer service experience
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding
Desired Qualifications
- previous hotel experience preferred
- Computer experience preferred
- Bilingual English/Spanish a plus
- Knowledge of local activities and attractions appropriate for clientele
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