Front Desk Agent

Greet guests and tend to them in a positive, friendly manner while maintaining a constant presence at the front desk. Process check-ins and check-outs, handle billing, post charges, and collect payments. Manage room availability, create reservations, and answer phone calls. Coordinate with housekeeping staff for room status and guest requests, ensuring cleanliness of the front desk and lobby areas. Anticipate guest needs, recognize issues, and respond in a timely manner by effectively communicating with guests and other staff members. Complete required shift-specific checklists and manage security of guest information, keys, and cash drawers. Comply with IHG standards and promote brand loyalty while multitasking to prioritize duties for maximum efficiency.