Front Desk Agent

Greet guests in a positive and friendly manner while maintaining a constant presence at the front desk. Process check-ins and check-outs, handle billing, post charges, and collect payments. Manage room availability, create reservations, and answer phone calls. Coordinate with housekeeping staff for room status and guest requests, ensuring cleanliness of the front desk and lobby areas. Manage security of guest information, keys, and cash drawer while complying with IHG standards. Anticipate guest needs, recognize issues, and respond in a timely manner through effective communication with guests and other staff. Multitask and prioritize work duties for maximum efficiency. Possess general knowledge about the local area and maintain a professional appearance.