Front Desk Agent
On-siteSan Jose, California, United States
Job Summary
Greet guests warmly and professionally while managing room assignments, key distribution, and seamless check-in/check-out processes. Process payments, prepare accurate invoices, and maintain a clean, organized front desk. Serve as the go-to expert for hotel amenities and local hotspots, recommending top dining and entertainment options. Coordinate transportation, handle guest communications with discretion, and respond effectively during emergencies. Master property management systems to streamline operations and resolve billing issues with attention to detail. Log guest feedback, communicate needs to departments, and conduct engaging tours for prospective guests. Work flexible shifts supporting the Huntington Hospitality Team's mission to redefine hospitality through personalized service and excellence.
Required Qualifications
- High School diploma or equivalent
- Customer service experience
- talent for making people feel welcome
- Strong communication skills
- read, write, and speak clearly and confidently
- Flexible schedule
- available for varied shifts
- Hospitality mindset
- Professionalism
- Attention to detail
Desired Qualifications
- Previous hotel front desk experience
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