Front Desk Agent
On-siteCottonwood Heights, Utah, United States
Job Summary
Greet guests with warmth and professionalism while managing room assignments, key distribution, and seamless check-ins and check-outs. Process payments, prepare accurate invoices, and maintain a secure, organized front desk. Serve as the go-to expert for amenities and local hotspots, recommending dining and entertainment options. Handle guest communications, coordinate transportation, and respond calmly during emergencies. Master property management systems to streamline operations and resolve billing issues with attention to detail. Conduct tours for prospective guests and log feedback to ensure satisfaction. Available for varied shifts to support business demands.
Required Qualifications
- High School diploma or equivalent
- Customer service experience
- talent for making people feel welcome
- Strong communication skills
- read, write, and speak clearly and confidently
- Flexible schedule
- available for varied shifts
- Hospitality mindset
- Professionalism
- Attention to detail
Desired Qualifications
- Previous hotel front desk experience
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