Front Desk Agent | Hotel Windrow
$36,400–$36,400 year
On-site · Ellensburg, Washington, United States
Job Summary
Front Desk Agent at Hotel Windrow responsible for efficient front desk operations including check-in/check-out, issuing room keys, handling guest credits, resolving guest issues, and making reservations. Supports Guest Services and Front Office with financial and service-related tasks to create memorable guest experiences. Proficient use of the property management system, PBX and paging systems; ability to establish appropriate guest credits and communicate services and hotel offerings. Requires strong communication skills, cash handling experience, and professionalism in resolving guest concerns; ability to coordinate with management for follow-up and ensure guest satisfaction. This role offers hourly pay and a variety of benefits while working in Ellensburg, WA.
Required Qualifications
- Previous hospitality or customer service experience preferred
- Previous experience in cash handling & computerized Point of Sale system preferred
- Strong written and verbal communication skills required
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