Front Desk Agent
On-siteFort Smith, Arkansas, United States
Job Summary
Maintain inventory of vacancies, reservations, and room assignments while taking same-day and future reservations. Register arriving guests, assign rooms, and coordinate status updates with housekeeping for check-outs, late check-outs, early check-ins, and special requests. Sell rooms and promote hotel services using persuasive techniques while managing guest complaints and resolving unusual occurrences. Process check-outs, handle monetary transactions, and adhere to credit and cash handling policies. Report incidents to management and maintain customer privacy. Work flexible shifts including weekends and holidays from 7 a.m. to 3 p.m. or 3 p.m. to 11 p.m.
Required Qualifications
- High school diploma or equivalent
- Ability to communicate with public, hotel staff, and management in a professional manner
- Knowledge of surrounding areas and local events
- Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures
- Able to properly secure guest information
- Ability to learn safety, emergency, and accident prevention policies and procedures
- Skilled in the use of front office equipment
- Knowledge of proper telephone etiquette
- Ability to work a flexible schedule, including weekends and holidays
- Shift schedules are 7 a.m. - 3 p.m. and/or 3 p.m. - 11 p.m.
Desired Qualifications
- Previous hotel-related experience preferred
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