Front Desk Agent
On-sitePhiladelphia, Pennsylvania, United States
Philadelphia, Pennsylvania, United StatesOn-siteFull TimeHigh School Or Equivalent
Full TimeHigh School Or Equivalent
Job Summary
Greet all guests, process reservations, registration, and departures, and respond to requests efficiently while maintaining accurate records in the property management system. Handle collection efforts for in-house balances, monitor cash and ledger accounts, and communicate room status and guest needs to Housekeeping, Security, and Maintenance. Provide local area information, assist with booking modifications, and ensure lobby cleanliness and personal grooming standards. Comply with safety regulations and maintain regular attendance.
Required Qualifications
- High School diploma or equivalent
- relative experience in customer service
- Ability to read and speak English
- Ability to comprehend simple instructions, short correspondence, and memos
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees
- Ability to effectively communicate with employees, guests and supervisors for optimum operation of the property
- Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals
- Ability to compute rates, ratio, and percent
- Ability to draw and interpret bar graphs
- Ability to stand
- Ability to walk
- Ability to use hands to finger, handle, or feel objects, tools, or controls
- Ability to talk or hear
- Ability to reach with hands and arms
- Ability to stoop, kneel, or crouch
- Ability to lift and/or move up to 50 pounds
- Specific vision abilities including close vision, distance vision, color vision, and the ability to adjust focus
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