Front Desk Agent
$31,200–$37,440 year
On-siteState College, Pennsylvania, United States
EXPIREDState College, Pennsylvania, United StatesOn-siteFull Time$31,200–$37,440 yearHigh School Or Equivalent
Full TimeHigh School Or Equivalent
Job Summary
Greet guests, process reservations and check-ins/out, and respond promptly to all requests while maintaining accurate guest information in the property management system. Monitor cash and ledger accounts through shift reports, handle collection efforts for in-house balances, and communicate room status and guest needs to Housekeeping, Security, and Maintenance. Assist with booking modifications, PBX/Switchboard duties, and lobby cleanliness, ensuring consistent hotel standards and high guest satisfaction. Full-time availability required with a salary of $15-$18 per hour based on experience.
Required Qualifications
- High School diploma or equivalent
- relative experience in customer service
- Ability to read and speak English
- Ability to comprehend simple instructions, short correspondence, and memos
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees
- Ability to effectively communicate with employees, guests and supervisors
- Ability to add, subtract, multiply and divide in all units of measure
- Ability to use whole numbers, common fractions, and decimals
- Ability to compute rates, ratio, and percent
- Ability to draw and interpret bar graphs
- Ability to stand
- Ability to walk
- Ability to use hands to finger, handle, or feel objects, tools, or controls
- Ability to talk or hear
- Ability to reach with hands and arms
- Ability to stoop, kneel, or crouch
- Ability to lift and/or move up to 50 pounds
- Specific vision abilities including close vision, distance vision, color vision, and the ability to adjust focus
- Maintain regular attendance in compliance with company policy
- Maintain high standards of personal appearance and grooming in accordance with company policy
- Approach all encounters with guests and employees in a friendly, service-oriented manner
- Maintain and organize work area regularly
- Monitor lobby cleanliness
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