Front Desk Agent
On-siteAtmore, Alabama, United States
Atmore, Alabama, United StatesOn-siteFull Time
Full Time
Job Summary
Perform all check-in and check-out tasks, manage online and phone reservations, and register guests by collecting contact details and exact stay dates. Inform customers about payment methods, verify credit card data, and assign rooms upon arrival while providing information on rates and amenities. Respond to client complaints professionally, liaise with housekeeping to ensure rooms are ready, and confirm group reservations or VIP services. Upsell additional facilities and maintain updated booking records. This role supports the hotel's goal of creating memorable stays for guests.
Required Qualifications
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
Desired Qualifications
- Degree in hotel management is a plus
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