Front Desk Agent

Conduct check-in and check-out tasks while managing online and phone reservations. Register guests by collecting contact details and stay dates, then welcome arrivals to assign rooms. Inform customers about payment methods, verify credit card data, and provide information on rates and amenities. Respond to client complaints professionally and liaise with housekeeping to ensure rooms are ready. Confirm group bookings and arrange personalized services for VIPs and event attendees. Maintain updated records of bookings and payments while upselling additional facilities when appropriate.