Front Desk Agent
On-siteState College, Pennsylvania, United States
State College, Pennsylvania, United StatesOn-sitePart TimeHigh School Or Equivalent
Part TimeHigh School Or Equivalent
Job Summary
Greet all guests, process reservations and check-ins/check-outs, and respond promptly to guest requests while maintaining accurate records in the property management system. Handle cash, credit card, and ledger accounts through shift reports, manage in-house balances, and communicate room status and guest needs to Housekeeping, Security, and Maintenance. Assist with PBX, bellman, and concierge services as required, ensuring consistent hotel standards and high guest satisfaction. Maintain daily logs, monitor lobby cleanliness, and comply with all safety regulations and company policies.
Required Qualifications
- High School diploma or equivalent
- relative experience in customer service
- Ability to read and speak English
- Ability to comprehend simple instructions, short correspondence, and memos
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees
- Ability to effectively communicate with employees, guests and supervisors
- Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals
- Ability to compute rates, ratio, and percent
- Ability to draw and interpret bar graphs
- Ability to stand
- Ability to walk
- Ability to use hands to finger, handle, or feel objects, tools, or controls
- Ability to talk or hear
- Ability to reach with hands and arms
- Ability to stoop, kneel, or crouch
- Ability to lift and/or move up to 50 pounds
- Specific vision abilities including close vision, distance vision, color vision, and the ability to adjust focus
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