Front Desk Agent
On-siteCheyenne, Wyoming, United States
Cheyenne, Wyoming, United StatesOn-siteHigh School Or Equivalent
High School Or Equivalent
Job Summary
Greet guests and manage check-ins and check-outs while handling reservations, cancellations, and room assignments. Assist guests with questions, directions, and local recommendations, and address and resolve guest concerns professionally. Maintain accurate guest records and room key inventory, and support front desk operations as needed. This role is full-time or part-time at the Travelodge/Penny's Diner in Cheyenne, WY, with a high school diploma and stable work history required. Experience with an IHG branded hotel is highly desired.
Required Qualifications
- High School diploma or equivalent
- Stable work history
- Strong understand of Microsoft Office products (Excel, Word, Outlook)
- Must be able to convey information and ideas clearly
- Must maintain composure and objectivity under pressure
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
- Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by guests
Desired Qualifications
- Experience with an IHG branded hotel
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