Front Desk Agent
On-siteNorth Platte, Nebraska, United States
North Platte, Nebraska, United StatesOn-siteFull TimeHigh School Or Equivalent
Full TimeHigh School Or Equivalent
Job Summary
Greet guests and manage check-ins and check-outs, handling reservations, cancellations, and room assignments. Assist guests with questions, directions, and local recommendations while addressing and resolving guest concerns professionally. Maintain accurate guest records and room key inventory, supporting front desk operations as needed. This role is located at the Travelodge and Penny's Diner in North Platte, NE, with a high school diploma and stable work history required.
Required Qualifications
- High School diploma or equivalent
- Stable work history
- Strong understand of Microsoft Office products (Excel, Word, Outlook)
- Must be able to convey information and ideas clearly
- Must maintain composure and objectivity under pressure
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
- Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by guests
Desired Qualifications
- Experience with an IHG branded hotel
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