Front Desk Agent
On-siteDouglas, Wyoming, United States
EXPIREDDouglas, Wyoming, United StatesOn-siteFull TimeHigh School Or Equivalent
Full TimeHigh School Or Equivalent
Job Summary
Greet guests and manage check-ins and check-outs. Handle reservations, cancellations, and room assignments. Assist guests with questions, directions, and local recommendations. Address and resolve guest concerns professionally. Maintain accurate guest records and room key inventory. Support front desk operations as needed. Knowledge of and ability to operate computer equipment and the reservations system is required. High School diploma or equivalent required. Stable work history required. Strong understand of Microsoft Office products (Excel, Word, Outlook) needed.
Required Qualifications
- High School diploma or equivalent
- Stable work history
- Must be able to convey information and ideas clearly
- Must maintain composure and objectivity under pressure
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
- Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by guests
Desired Qualifications
- Experience with an IHG branded hotel
- Strong understand of Microsoft Office products (Excel, Word, Outlook)
- Be able to manage time effectively, complete required tasks on time
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