Front Desk Agent
On-sitePortsmouth, New Hampshire, United States
Portsmouth, New Hampshire, United StatesOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Answer guest inquiries regarding restaurants, transportation, and entertainment while handling check-ins and checkouts efficiently. Process reservations, verify room rates, and manage cash and credit transactions in compliance with hotel policies. Operate the front desk computer system, complete shift checklists, and prepare paperwork for shift closure. Maintain a clean work area, assist with safe deposit boxes, and follow emergency procedures as needed. Utilize two-way radio etiquette to communicate with staff and prioritize departmental functions to meet deadlines.
Required Qualifications
- High School diploma or equivalent
- Computer experience
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
- Must be able to multitask and prioritize departmental functions to meet deadlines
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives
- Must be able to cross-train in other hotel related areas
- Must be able to maintain confidentiality of information
- Must be able to show initiative, including anticipating guest or operational needs
Desired Qualifications
- College course work in related field
- Experience in a hotel or a related field
- Customer Services experience
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