Front Desk Agent
$38,480–$39,520 year
On-sitePuyallup, Washington, United States
Job Summary
Greet guests with a friendly smile while performing all guest-related services, including handling reservations requests, checking guests in and out, and managing guest accounting and cashier functions. Make, change, and monitor reservations using the front desk computer system, update room status, and review reports on rate availability. Communicate with housekeeping regarding checkouts, stay-overs, and rooms requiring maintenance, while maintaining confidentiality of all guest information. Contact the General Manager and other representatives as needed to address guest concerns. Requires one year in a customer service position, basic office skills, and high school diploma. Health insurance, dental, vision, PTO, and 401K with employer match are provided.
Required Qualifications
- 1 year in previous customer service position
- Must have basic office skills (math, cash handling, computer skills, etc.)
- Basic English communication (verbal and written) skills required
Desired Qualifications
- High school diploma preferred or equivalent experience
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