Front Desk Agent

Check guests in and out of the hotel, make future reservations, and post room charges to guest accounts. Handle the hotel phone system, transfer calls, and take messages. Place, modify, and cancel guest reservations while inputting special requests into the computer. Maintain daily room inventory, open and close shifts with accurate cash drops, and administer guest safe deposit boxes. Notify housekeeping and maintenance of reported problems, distribute mail, and track room status for site tours or maintenance. Provide information on local facilities, Brand Rewards, and hotel services at check-in. Maintain cleanliness of the front desk and lobby. Full-time 3 PM to 11 PM shifts with weekend availability required.