Front Desk Agent
$31,200–$33,280 year
On-siteCarmel, Indiana, United States
Carmel, Indiana, United StatesOn-site$31,200–$33,280 yearEnterprise
Enterprise
Job Summary
Greet and assist guests during arrival and departure, process payments and issue room keys, and maintain accurate reservation records. Respond promptly to guest questions and concerns while coordinating with housekeeping and maintenance. Handle reservations and resolve inquiries efficiently to provide exceptional customer service. This role requires comfort with hotel reservation software and the ability to stand for long periods and work weekends. Located at Pennsylvania Parkway Hotel Partners LLC dba Holiday Inn in Indianapolis, the team was voted Best Hospitality Company to Work for in 2025.
Required Qualifications
- High school diploma or equivalent
- Comfortable using hotel reservation software
- Ability to understand and follow directions
- Ability to effectively deal with internal and external customers
- Able to stand for long periods
- Able to work weekends
Desired Qualifications
- 1+ year of customer service experience
- High levels of patience
- Tact
- Diplomacy
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.