Front Desk Agent - Holiday Inn Express Sylacauga Al

Greet, register, and check guests in and out while managing reservations, room service requests, and other inquiries. Answer phone calls, take messages, and provide information to guests. Handle guest complaints or concerns with patience and empathy. Maintain a clean and organized front desk area and perform night audit duties as required. Collaborate with other hotel departments to ensure guest satisfaction. This role requires excellent phone etiquette, strong guest relations skills, and the ability to handle cash transactions accurately. Candidates must demonstrate strong time management and organizational skills to maintain efficiency in a fast-paced environment. Flexibility to work rotating weekends, evenings, mornings, and overnight shifts is essential.