Front Desk Agent

Greet and welcome guests in a warm and professional manner, managing check-ins and check-outs accurately while processing reservations, payments, and room assignments. Respond promptly to inquiries via phone and in person, offering information about amenities and local attractions, and collaborate with housekeeping and maintenance teams to ensure rooms are ready for arrival. Address and resolve guest concerns with professionalism and empathy, provide concierge support for dining and transportation recommendations, and maintain a clean, organized front desk area. Adhere to all hotel policies, safety, and security procedures, including physical activities such as standing for extended periods and lifting items as needed.