Front Desk Agent

Greet and welcome guests in a friendly and professional manner, handling check-ins and check-outs efficiently while entering accurate information into the system. Answer phone calls, respond to inquiries, and provide details on hotel services, amenities, and local attractions. Manage reservations, update guest information, process payments, and handle cash and credit transactions. Address guest concerns and complaints promptly, coordinate with housekeeping and maintenance teams, and assist with concierge services. Maintain a clean front desk area and follow all safety and security protocols. Perform other duties as assigned by the Front Desk Supervisor or Manager. High school diploma required; previous hospitality experience and proficiency in property management systems are preferred. Flexibility for evenings, weekends, and holidays is necessary.