Front Desk Agent

Front Desk Agent responsible for seamless check-in/check-out, mastering room types, rates, and amenities, handling guest requests and complaints, maintaining knowledge of facilities and local attractions, processing reservations, and ensuring discretion and high standards of guest service. Requires excellent communication and customer-service skills, ability to work independently and on a team, cash handling, proficiency with property management systems (e.g., Opera, Alice), fluency in English, ability to work varied shifts including evenings, weekends, and holidays, and professional grooming in a luxury-hotel environment.