Front Desk Agent
On-siteCorpus Christi, Texas, United States
Job Summary
Answer guest inquiries regarding restaurants, transportation, and entertainment while handling check-ins and checkouts in a friendly, efficient, and courteous manner. Follow cash and credit policies, obtain necessary information for room reservations, and quote rates using the Red Book. Operate the Front Desk computer system, complete shift checklists, bucket checks, and room rate verification reports, and balance paperwork for shift closure. Maintain a clean work area, assist guests with safe deposit boxes, and use proper two-way radio etiquette. Maximize room revenue and occupancy while ensuring compliance with Highgate Hotel Standards and emergency procedures.
Required Qualifications
- High School diploma or equivalent
- Computer experience
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
- Must be able to multitask and prioritize departmental functions to meet deadlines
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives
- Must be able to cross-train in other hotel related areas
- Must be able to maintain confidentiality of information
- Must be able to show initiative, including anticipating guest or operational needs
Desired Qualifications
- College course work in related field
- Experience in a hotel or a related field
- Customer Services experience
- Maintain a warm and friendly demeanor at all times
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
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