Front Desk Agent
On-site · Salt Lake City, Utah, United States
Job Summary
Front Desk Agent at Marriott Downtown at City Creek in Salt Lake City, UT, responsible for assisting guests with arrival/departure, performing registration, inputting/retrieving information from the computer system, confirming guests and room rates, handling payments (credit cards, vouchers), posting charges, and balancing accounts. Duties include greeting guests, providing accurate information about hours and local attractions, promoting HEI Hotels and Resorts programs, coding keys, and resolving guest concerns with courteous, proactive service. The role emphasizes guest experience, effective communication, problem-solving, and maintaining brand standards in a fast-paced hotel environment.
Required Qualifications
- Hotel experience preferred
- Excellent verbal and written communication skills
- Ability to greet customers with a friendly, sincere welcome
- Ability to input and retrieve information from a computer system
- Ability to stand and move throughout front office
- Ability to handle cash, make change, and balance a house bank
- Ability to verify and imprint credit cards for authorization
- Ability to post charges and manage guest accounts
- Ability to provide accurate information on local attractions and outlets hours
- Ability to respond to guest requests and resolve complaints
- Strong mathematical skills for moderate calculations
- Comfort with multi-tasking in a fast-paced environment
- Team-oriented and adaptable to a diverse workplace
- Discretion and judgment in resolving issues
- Basic knowledge of hotel operations and brand programs
- Attention to detail and guest privacy
- Compliance with attendance and hotel policies
- Customer service-focused with professional demeanor
- Confidential handling of guest information
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