Front Desk Agent
On-siteLake Toxaway, North Carolina, United States
Job Summary
Greet guests with a welcoming demeanor upon arrival and departure, managing check-in and check-out processes efficiently. Handle reservations, cancellations, and room assignments using the property management system while responding to inquiries about accommodations, dining, and local attractions. Coordinate with housekeeping and maintenance to ensure room quality standards and address guest concerns promptly. Maintain accurate records of guest accounts, billing, and transactions while upholding the inn's standards of luxury service and confidentiality. This role requires a flexible schedule including evenings, weekends, and holidays.
Required Qualifications
- Strong communication and interpersonal skills
- Professional appearance and demeanor
- Ability to multitask in a fast-paced environment
- Proficiency with hotel management software and basic computer systems
- Flexible schedule, including evenings, weekends, and holidays
Desired Qualifications
- Previous experience in hospitality, front desk, or customer service preferred
- Passion for hospitality and guest service
- Knowledge of the Lake Toxaway area and local attractions
- Experience in boutique or luxury hotel environments
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