Front Desk Agent - Hampton Inn Kent/Akron Area Kent, OH
On-site · Kent, Ohio, United States
Job Summary
Front Desk Agent at Hampton Inn Kent/Akron Area in Kent, OH handles guest check-in/check-out, resolves guest complaints, supports night audit and accounting duties, and communicates with hotel departments to ensure exceptional guest experiences. Requires strong customer service, professional grooming, bilingual Spanish skills, IT proficiency, flexibility across day and night shifts, and knowledge of hospitality operations. Two years of front desk experience and a positive, team-oriented attitude are preferred.
Required Qualifications
- Two years Front Desk experience
- Knowledge of the hospitality industry
- High level IT proficiency
- Able to speak and understand Spanish
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Positive attitude and good communication skills
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