Front Desk Agent - Hampton Inn Brentwood
$33,280–$33,280 year
On-siteFranklin, Tennessee, United States
Franklin, Tennessee, United StatesOn-siteFull Time$33,280–$33,280 yearHigh School Or Equivalent
Full TimeHigh School Or Equivalent
Job Summary
Conduct guest check-ins and check-outs while managing pre-assignments for VIPs, repeat guests, and special requests. Answer all phone calls promptly and maintain accurate daily accounting procedures, including opening and balancing the shift bank. Monitor room availability, process lost and found reports, and coordinate with other departments to ensure seamless guest satisfaction. Provide concierge services by assisting with local attractions and events while adhering to fire and emergency procedures.
Required Qualifications
- High school diploma or equivalent
- six months to one-year related experience and/or training
- Ability to read, analyze, and interpret procedure manuals
- Ability to solve practical problems and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- Must be accountable for balancing the daily shift bank and maintain organization and demonstrate quality service
- Ability to stand, walk, and communicate
- Occasionally lift and/or move up to 25 pounds
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