Front Desk Agent
On-siteAshland, Ohio, United States
Job Summary
Greet and welcome guests upon arrival, ensuring a warm and positive first impression. Register guests into the hotel's system, verifying reservation details, address, and payment information. Process payments during check-in and check-out, manage a house bank, and accurately report daily receipts. Assist guests with service requests, such as issuing keys, handling safety deposit boxes, and posting miscellaneous charges. Respond promptly to guest complaints, answer telephone calls, and handle reservations with efficiency. Manage guest requests for laundry, dry cleaning, messages, wake-up calls, and mail. Promote hotel amenities and upgrades to enhance the guest experience. Follow all company Standard Operating Procedures, emergency procedures, and security policies while maintaining confidentiality of guest information. Work flexible schedules including nights, weekends, and holidays as required by business needs.
Required Qualifications
- High School diploma or equivalent
- Ability to stand for extended periods, up to 8 hours
- Ability to lift up to 15 lbs on occasion
- Willingness to work flexible schedules, including nights, weekends, and holidays, as required by the business needs
Desired Qualifications
- Prior experience in a customer service role preferred
- Strong verbal and written communication skills
- Basic computer skills
- Knowledge of the hotel, its services, and the surrounding area
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.