Front Desk Agent (Guest Experience Agent) Full-Time

Front Desk Agent responsible for guest experience, handling check-in/check-out, resolving guest complaints, and coordinating with all resort departments. Requires excellent communication and interpersonal skills, strong computer proficiency (Word, Lotus, Excel, and Account Management software), ability to type at least 50 words per minute, and the ability to work independently. Role centers on delivering luxury hospitality, accurately recording guest requests, providing information on resort facilities, and ensuring guest satisfaction across lobby and reception areas.