Front Desk Agent (Grand Hyatt Nashville 229)

Front Desk Agent at Grand Hyatt Nashville handles guest check-ins/outs, greets guests, answers inquiries, processes reservations and payments, and coordinates with housekeeping and maintenance to ensure a seamless guest experience. Role emphasizes professional service, attention to detail in guest records and financial transactions, concierge-style recommendations, adherence to hotel policies and safety procedures, and collaboration with other departments. Requires strong interpersonal and communication skills, high level of customer service, multitasking, problem-solving abilities, and flexibility to work weekends/holidays. Physical ability for standing or sitting for extended periods and light lifting is noted.