Front Desk Agent
On-sitePalm Harbor, Florida, United States
Palm Harbor, Florida, United StatesOn-siteFull TimeHigh School Or EquivalentMedium
Full TimeHigh School Or EquivalentMedium
Job Summary
Answer telephone calls, greet guests, register arrivals, and process check-outs while managing cash transactions and currency exchanges. Direct internal and external communications to the appropriate departments, log all requests, and resolve billing inquiries or room changes. Maintain accurate activity logs, house banks, and daily reports, ensuring compliance with security guidelines and life safety procedures. Handle mail, book reservations, and act as manager on duty during overnight shifts to prepare next-day registration cards and folios.
Required Qualifications
- High school or equivalent education (GED)
- Must be able to speak, read, write and understand the primary language(s) used in the workplace
- Must be able to read and write to facilitate the communication process
- Requires good communication skills, both verbal and written
- Must possess basic computational ability
- Must possess basic computer skills
- General knowledge of the city where hotel is located and its attractions
- Extensive knowledge of the hotel, its services and facilities
- Must be able to sit or stand for up to 8 hours in length
- Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis
- Must be able to exert well-paced ability in limited space
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
- Must be able to lift up to 25 lbs. occasionally
- Requires manual dexterity to use and operate all necessary equipment
- Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed
- Must be able to work effectively in a stressful environment, communicate with others, and effectively deal with customers
- Must be able to change activity frequently and cope with interruptions
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