Front Desk Agent-Full Time

Greet guests and clients professionally, managing check-in and check-out procedures while verifying reservations and processing payments. Handle phone and email communications, direct calls, and respond to inquiries promptly. Manage room and service reservations, including cancellations and modifications, while maintaining accurate data entry in the reservation system. Assist guests with requests for room changes, amenities, and local recommendations, resolving complaints in a timely manner. Perform administrative duties such as managing mail, maintaining visitor logs, and organizing files. Monitor premises access, issue badges, and follow security protocols. Process cash transactions securely and reconcile drawers at shift end. Collaborate with housekeeping, maintenance, and management to ensure smooth operations and address emergency situations per established procedures.