Front Desk Agent - Full Time
On-site · Milpitas, California, United States
Job Summary
Front Desk Agent at Lodging Dynamics Hospitality Group. Responsibilities include booking guest reservations, registering guests at check-in/out, up-selling to maximize room rates, greeting and assigning rooms, handling confidential guest information, answering and routing calls, taking messages, resolving minor guest complaints, and ensuring guest satisfaction. Requires strong communication, organizational, and time-management skills, with a focus on delivering exceptional customer service and leadership in supporting the front desk team.
Required Qualifications
- High school diploma; or 1-3 months related experience; or equivalent combination of education and experience.
- Good understanding of procedures and practices in the hospitality industry.
- Excellent written and verbal communication skills.
- Strong organizational and time management skills.
- The ability to provide exceptional customer service.
- Good leadership and training abilities.
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