Front Desk Agent - Full Time

Assist guests with arrival and departure from the hotel and provide positive guest experiences. Greet guests warmly, manage the registration process in the computer system, verify guest details including number of guests and room rate, input and retrieve information, and handle payment processing including credit card authorization and currency exchange. Promote HEI Hotels and Resorts programs and assist with room selection based on guest needs. Responsibilities also include posting charges to guest accounts, handling cash, vouchers, and traveler’s checks, answering telephones, retrieving messages and mail, resolving guest concerns through thorough research and negotiation, and maintaining calm, professional service during busy periods. Strong communication, computer proficiency, and the ability to adapt to guest needs are essential. Hotel experience is preferred and the role requires regular attendance and availability to work.