Front Desk Agent - Full Time
$47,840–$47,840 year
On-site · Healdsburg, California, United States
Job Summary
Front Desk Agent position at Appellation Lodi – Wine & Roses Resort and Spa, full-time with a hospitality-focus role handling guest check-ins/outs, reservations, inquiries, and guest services. Responsibilities include greeting guests, processing reservations, managing the front desk operations, collaborating with other departments, and maintaining knowledge of hotel services. Requires strong customer service, English communication, experience with hotel management software, cash handling, and the ability to work AM/PM shifts including weekends and holidays. Compensation includes $23/hour plus benefits such as 401(k) matching, Aflac, and staff discounts. Must pass a background check and have at least two years of customer service experience in a hotel front desk setting or similar role.
Required Qualifications
- At least two years of customer service experience, preferably in a hotel front desk setting or a similar role
- Strong customer service skills with a focus on guest satisfaction
- Excellent phone etiquette and communication abilities
- Familiarity with hotel management software is a plus
- Typing, math, accounting, computer, and credit and cash handling procedures
- Read, write, and communicate effectively in English
- Ability to assess situations correctly using sound reasoning to make decisions
- Strong organizational skills with attention to detail in managing guest accounts
- Available to work AM & PM Shifts
- Available to work Weekends and Holidays
- Ability to perform the essential functions of the job with or without reasonable accommodation
- See and read a computer screen and printed material with or without vision aids
- Hear and understand speech at normal levels and on the telephone
- Speak so that others may understand at normal levels and on the telephone
- Must have finger dexterity to operate office equipment such as computers, printers, multi-line touch tone phones, filing cabinets, photocopiers, and other office equipment
- Have the ability to stand for a 4-hour period with or without reasonable accommodation
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