Front Desk Agent - Full Time
On-siteLouisville, Kentucky, United States
Job Summary
Greet, check in, and check out guests daily while managing reservations, cash transactions, and guest accounts with accurate procedures. Handle telephone and in-person inquiries regarding hotel information, room rates, and guest concerns using suggestive selling techniques to increase occupancy. Process guest mail, messages, and faxes; relay art exhibition details; and assist with scheduling, wake-up calls, and paging. Manage gift shop sales and maintain department log books. Maintain a friendly demeanor, control cash transactions per policy, and pass a background check. Fluent in English with strong customer service skills.
Required Qualifications
- High School diploma or equivalent
- Must have past experience in dealing directly with the public
- Must have acquired general knowledge of basic customer service skills
- Must be fluent in English
- Must be able to understand and follow verbal/written instructions
- Must be able to work on more than one task at a time
- Must be able to communicate both verbally and in writing
- Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
- Must be highly organized
- Must be able to pay attention to minute written and verbal details
- Must know standard cash handling procedures
- Must have knowledge of computerized cash register systems
- Must pass a background check
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