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Glenwood Hot Springs ResortPosted 1 month ago
EXPIRED

Front Desk Agent - FT

$44,720–$48,880 year

On-siteGlenwood Springs, Colorado, United States

Full TimeHigh School Or Equivalent

Job Summary

Provide excellent customer service to guests while operating the lodge front desk twenty-four hours a day, seven days a week, including nights, holidays, and weekends. Manage data entry and retrieval in the hospitality system application and follow all Lodge Front Desk policies and procedures accurately. Maintain physical agility to perform tasks requiring lifting up to 30 pounds and standing for extended periods. Report directly to the front desk supervisor and ensure guest satisfaction as the primary goal.

Required Qualifications

  • High school diploma or equivalent
  • Ability to communicate effectively verbally and in writing and follow verbal or written instructions in English
  • Adequate computer skills to be able to learn and perform necessary department computer tasks (data entry and retrieval in hospitality system application.)
  • Capability to learn and follow all Lodge Front Desk policies and procedures accurately
  • Positive attitude with guest satisfaction as primary goal
  • Adequate physical agility to perform the physical tasks required to operate the lodge front desk including ability to operate a computer, type and stand for long periods of time up to several hours at a time
  • Able to push, pull, carry and lift up to 30 pounds
  • Work hours and days must be flexible, including nights, holidays, and weekends, to meet the needs of the Lodge Front Desk and Reservations

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